Agent can register, but can't send metrics to Server

Hello,

I have one agent that simply will not properly communicate with my HQ server. I have 60 other agents which can communicate just fine, so I know that the server is functioning properly. What is strange is that the agent can register with the server, and can send it's initial auto-inventory report to the server (see the logs below). However, it never sends any updates to the server after that.

* I have tried both the 3.2.0 and the 3.2.1 versions of the agent, and both exhibit the same problem.
* I have tried completely deleting the agent directory and then reinstalling it, without success
* I have tried deleting the platform from the HQ server and then starting up the agent again to have it re-register with the server. This lead to the same results as above.

The agent is a Windows 2003 SP2 system, and the JVM used by the HQ Agent is Sun JDK 1.5.0_14.

Where do I go from here to troubleshoot this problem?

Thanks,
Brian

2008-03-19 12:50:39,142 INFO [AgentConnection] 127.0.0.1 -> agent:ping
2008-03-19 12:50:44,924 INFO [AgentCommandsServer] Agent commands loaded
2008-03-19 12:50:45,049 INFO [AgentDaemon] Agent starting up
2008-03-19 12:50:45,127 INFO [ProductPluginManager] Loading plugin: system-plugin.jar
2008-03-19 12:50:45,533 INFO [ProductPluginManager] Loading plugin: netservices-plugin.jar
2008-03-19 12:50:45,689 INFO [MeasurementPlugin] Register TCP Socket proxy for domain: socket
2008-03-19 12:50:45,689 INFO [MeasurementPlugin] Register HTTP proxy for domain: http
2008-03-19 12:50:45,689 INFO [MeasurementPlugin] Register HTTP proxy for domain: url.availability
2008-03-19 12:50:45,689 INFO [MeasurementPlugin] Register FTP proxy for domain: ftp
2008-03-19 12:50:45,689 INFO [ProductPluginManager] Loading plugin: sqlquery-plugin.jar
2008-03-19 12:50:45,783 INFO [SQLQueryMeasurementPlugin] Registered proxy for domain: sql
2008-03-19 12:50:45,783 INFO [ProductPluginManager] Loading plugin: activemq-plugin.xml
2008-03-19 12:50:45,845 INFO [ProductPluginManager] Loading plugin: alfresco-plugin.jar
2008-03-19 12:50:45,923 INFO [ProductPluginManager] Loading plugin: apache-plugin.jar
2008-03-19 12:50:46,377 INFO [ProductPluginManager] Loading plugin: bind-plugin.jar
2008-03-19 12:50:46,548 INFO [ProductPluginManager] Loading plugin: coldfusion-plugin.jar
2008-03-19 12:50:46,767 INFO [ProductPluginManager] Loading plugin: db2-plugin.jar
2008-03-19 12:50:48,611 INFO [ProductPluginManager] Loading plugin: dotnet-plugin.jar
2008-03-19 12:50:49,158 INFO [ProductPluginManager] Loading plugin: exchange-plugin.jar
2008-03-19 12:50:50,314 INFO [ProductPluginManager] Loading plugin: geronimo-plugin.xml
2008-03-19 12:50:50,533 INFO [ProductPluginManager] Loading plugin: glassfish-plugin.xml
2008-03-19 12:50:50,955 INFO [ProductPluginManager] Loading plugin: hq-internal-plugin.xml
2008-03-19 12:50:51,033 INFO [ProductPluginManager] Loading plugin: hqagent-plugin.jar
2008-03-19 12:50:51,236 INFO [ProductPluginManager] Loading plugin: iis-plugin.jar
2008-03-19 12:50:51,830 INFO [ProductPluginManager] Loading plugin: informix-plugin.jar
2008-03-19 12:50:52,033 INFO [ProductPluginManager] Loading plugin: iplanet-plugin.jar
2008-03-19 12:50:53,033 INFO [iPlanetMeasurementPlugin] Defaulting to 6.1, loading: webserv61.mib
2008-03-19 12:50:53,189 INFO [ProductPluginManager] Loading plugin: jboss-plugin.jar
2008-03-19 12:50:54,548 INFO [ProductPluginManager] Loading plugin: jetty-plugin.xml
2008-03-19 12:50:54,736 INFO [ProductPluginManager] Loading plugin: jmx-plugin.xml
2008-03-19 12:50:54,923 INFO [ProductPluginManager] Loading plugin: memcached-plugin.jar
2008-03-19 12:50:55,033 INFO [ProductPluginManager] Loading plugin: mqseries-plugin.jar
2008-03-19 12:50:55,314 INFO [ProductPluginManager] Loading plugin: mssql-plugin.jar
2008-03-19 12:50:55,658 INFO [ProductPluginManager] Loading plugin: mysql-plugin.jar
2008-03-19 12:50:56,330 INFO [ProductPluginManager] Loading plugin: nagios-plugin.jar
2008-03-19 12:50:56,595 INFO [ProductPluginManager] Loading plugin: netdevice-plugin.jar
2008-03-19 12:50:57,767 INFO [ProductPluginManager] Loading plugin: ntds-plugin.jar
2008-03-19 12:50:57,892 INFO [ProductPluginManager] Loading plugin: ntp-plugin.jar
2008-03-19 12:50:58,017 INFO [ProductPluginManager] Loading plugin: openldap-plugin.jar
2008-03-19 12:50:58,251 INFO [ProductPluginManager] Loading plugin: oracle-plugin.jar
2008-03-19 12:50:59,033 INFO [ProductPluginManager] Loading plugin: perlbal-plugin.jar
2008-03-19 12:50:59,111 INFO [ProductPluginManager] Loading plugin: postfix-plugin.jar
2008-03-19 12:50:59,236 INFO [ProductPluginManager] Loading plugin: postgresql-plugin.jar
2008-03-19 12:50:59,548 INFO [ProductPluginManager] Loading plugin: resin-plugin.xml
2008-03-19 12:50:59,720 INFO [ProductPluginManager] Loading plugin: samba-plugin.jar
2008-03-19 12:50:59,876 INFO [ProductPluginManager] Loading plugin: sendmail-plugin.xml
2008-03-19 12:51:00,001 INFO [ProductPluginManager] Loading plugin: servlet-plugin.jar
2008-03-19 12:51:00,595 INFO [ProductPluginManager] Loading plugin: sybase-plugin.jar
2008-03-19 12:51:00,986 INFO [ProductPluginManager] Loading plugin: tomcat-plugin.xml
2008-03-19 12:51:01,423 INFO [ProductPluginManager] Loading plugin: vmware-plugin.jar
2008-03-19 12:51:01,908 INFO [ProductPluginManager] Loading plugin: weblogic-plugin.jar
2008-03-19 12:51:06,611 INFO [ProductPluginManager] Loading plugin: websphere-plugin.jar
2008-03-19 12:51:07,423 INFO [ProductPluginManager] Loading plugin: zimbra-plugin.jar
2008-03-19 12:51:07,845 INFO [AgentDaemon] Product Plugin Manager initalized
2008-03-19 12:51:07,845 INFO [AgentCommandsServer] Agent commands started up
2008-03-19 12:51:07,892 INFO [AutoinventoryCommandsServer] Autoinventory Commands Server started up
2008-03-19 12:51:11,126 WARN [CommandsServer] Agent certificate not found -- generating a new one
2008-03-19 12:51:11,173 INFO [CommandsServer] Commands Server started up
2008-03-19 12:51:11,189 INFO [ControlCommandsServer] Control Commands Server started up
2008-03-19 12:51:11,267 INFO [SenderThread] Maximum metric batch size set to 500
2008-03-19 12:51:11,314 INFO [TrackerThread] Event report batch size set to 100
2008-03-19 12:51:11,314 INFO [MeasurementCommandsServer] Measurement Commands Server started up
2008-03-19 12:51:11,658 INFO [AgentDaemon] Agent started successfully
2008-03-19 12:51:11,658 INFO [AgentConnection] 127.0.0.1 -> agent:ping
2008-03-19 12:51:12,204 INFO [AgentConnection] 127.0.0.1 -> bizapp:getCAMServer
2008-03-19 12:51:12,376 ERROR [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 15 secs before retrying. Error: Unable to communicate with server -- provider not yet setup
2008-03-19 12:51:12,548 INFO [AgentConnection] 127.0.0.1 -> agent:ping
2008-03-19 12:51:13,220 INFO [AgentConnection] 127.0.0.1 -> bizapp:getCAMServer
2008-03-19 12:51:13,564 INFO [AgentConnection] 127.0.0.1 -> bizapp:createToken
2008-03-19 12:51:14,251 INFO [SSLConnectionListener] Locking auth token
2008-03-19 12:51:14,283 INFO [AgentConnection] 127.0.0.1 -> bizapp:setCAMServer
2008-03-19 12:51:14,626 INFO [CommandsServer] Setting the HQ server to: https://xxx.xxx.xxx.xxx:7443/jboss-lather/JBossLather
2008-03-19 12:51:14,626 INFO [ConfigPopulateThread] Starting config populate thread
2008-03-19 12:51:14,626 INFO [AgentConnection] 127.0.0.1 -> bizapp:getCAMServer
2008-03-19 12:51:14,892 INFO [AutoinventoryCommandsServer] Autoinventory report successfully sent to server.

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